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Frequently asked questions

What is your refund policy?


Full refund with within 48 hours of activity. 50% is refundable after that until the activity day. No refund given for a no-show or past 30 minutes late. $100 rescheduling fee within 24 hours.




The ATV's are guided, but can I still drive?


Yes! You just have to be over the age of 21 with a current drivers license. Just let your guide know you would like to drive and they will gladly accommodate!




Do you do ATV rentals or just Guided ATV tours?


We do not rent our ATVs. Our ATV experiences are guided which means a guide does come with you. Dont worry, they are excellent and knowledgeable about the area and also dub as your own personal photographers for the day!




Do you need canyoneering or rappelling experience to do the Via Ferrata or Canyoneering trip?


NOPE! You don't need any canyoneering experience to do either of those adventures! The only thing you need is some grit and love for adventure!




What do you provide on an ATV tour?


Water and coolers to keep your snacks / drinks cold! We also provide helmets and googles.




Are dogs allowed on your tours?


Dogs are only allowed on the ATV tours




What should we bring?


ATV tours: Bring water, sunscreen, face gaitor / bandana for dust, and good hiking shoes. Each of our destinations requires a bit of hiking! Via Ferrata: Bring bug rapellent for possible mosquitos in the canyon and if you'd like to climb with your phone to take photos, wear something with secure pockets or bring a carrying case that can stay close to your body. Horseback Rides: Bring bug rapellent, sunscreen, long pants, and closed toed shoes. Half day canyoneering: Bring good hiking shoes and a Hydration backpack for water and snacks. You do not want to bring a loose backpack that can potentially fall off your body while rappelling. And of course, remember to bring money to tip your guide if you love your experience!!




Is gratuity added or should I tip my guide?


Yes please tip your guide! If you have a good time, please show them some love with a tip. They work hard and they work for tips! Most guides have venmo as well.





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FOR QUESTIONS OR INQUIRIES
435.319.0472‬

ROAM Outdoor Adventure Co. is based in:

4581 US-89,

Kanab, UT 84741

 info@roam-outdoor.com

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